Refund Policy

Last Updated: September 30, 2026

At Riwaj Collection, we aim to provide quality products and a smooth shopping experience. This Refund Policy explains when refunds may be available and how approved refunds are handled.

1. When a Refund May Be Available

A refund may be available when:

  • You receive a damaged or defective product and a refund is approved
  • You receive an incorrect product and a suitable replacement is not available
  • An order is cancelled by Riwaj Collection because the product is unavailable
  • A return is approved under our Return & Exchange Policy
  • Another situation qualifies for a refund under the applicable order terms

Refund eligibility is determined after reviewing the specific circumstances of the order.

2. Refunds for Cash on Delivery Orders

For Cash on Delivery orders, no payment is collected until the parcel is delivered.

If an eligible refund is approved after delivery and return, we will contact you to arrange the applicable refund method.

Depending on the circumstances, we may request bank account or other payment details necessary to process the refund.

3. Refunds for Online Payments

If you paid online and an eligible refund is approved, the refund will generally be processed through the applicable payment method or payment provider, where possible.

The time required for the refund to appear in your account may depend on the payment provider or bank.

4. Refund Processing Time

Once a refund has been approved, we will normally initiate the refund within 7-10 business days.

The time required for the refunded amount to reach your account may vary depending on your bank, card issuer, or payment provider.

5. Shipping Charges

Original shipping charges may not be refundable unless the applicable return or refund is due to an error or issue for which Riwaj Collection is responsible.

Return shipping charges may also be treated according to the circumstances of the return.

6. Partial Refunds

In some situations, only part of an order may qualify for a refund.

For example, if one item in a multiple-item order is defective or incorrectly supplied, the refund may apply only to that item.

7. Non-Refundable Situations

A refund may not be available where:

  • The product has been used, washed, cut, stitched, or altered
  • The product has been damaged by the customer
  • The return request is outside the applicable return period
  • The product does not meet the conditions of our Return & Exchange Policy
  • The customer changes their mind where the item is not eligible for return
  • The order was refused or could not be delivered because of incorrect information or repeated unavailability, where applicable charges have been incurred

8. Sale and Promotional Products

Products purchased during a sale or promotional campaign may have different return or refund conditions.

Any special conditions will be communicated with the applicable promotion or product listing.

9. Refund Approval

Submitting a refund request does not automatically guarantee a refund.

We may inspect the returned product and review the circumstances before approving or rejecting the request.

10. How to Request a Refund

To request a refund, please contact us with:

  • Order number
  • Customer name
  • Phone number
  • Reason for the refund request
  • Relevant photographs or videos, where applicable

Contact us at:

Email: riwajcollection@gmail.com
Phone: +923001714772

11. Changes to This Refund Policy

We may update this Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.